Report the matter promptly to Festival management or on-site staff, identifying the person or outlet involved, what occurred, the date and location, and any evidence available. The concern will be assessed fairly and handled confidentially where reasonably possible under the Festival’s complaints process.
Send your complaint in writing using the official contact details published on the Festival website. Use a clear subject such as Complaint – [Brief Description] and include your name and contact details, a description of the issue, relevant dates, times or locations, the names of anyone involved where known, and any supporting evidence. The Festival […]
Anonymous complaints may be considered where appropriate. However, anonymity can limit the Festival’s ability to verify information, ask follow-up questions or provide a complete response. Complaints are handled confidentially wherever reasonably practicable, and information is shared only with people who require it to investigate or resolve the matter, or where disclosure is legally required.
